Privacy Policy

Last Updated: July 29, 2026

Top Roof Marketing, LLC, doing business as Top Jump Marketing (“Top Jump Marketing,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

  • Visit or interact with the Top Jump Marketing website and any webpages that link to this Privacy Policy (collectively, the “Site”);
  • Communicate with us by telephone, text message, email, contact form, social media, or other means;
  • Use our artificial intelligence chatbot or other interactive features;
  • Request a consultation, proposal, or information about our services; or
  • Become or act as a representative of one of our clients, vendors, or business partners.

By using the Site or providing information to us, you acknowledge the practices described in this Privacy Policy.

  1. Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

  • Your name, business name, job title, and other professional information;
  • Your email address, telephone number, mailing address, and other contact information;
  • Information submitted through a contact form or consultation request;
  • Information contained in emails, text messages, telephone calls, chatbot conversations, social media messages, and other communications;
  • Information about your business, marketing goals, budget, target audience, requested services, and project requirements;
  • Client materials, account access information, content, campaign data, website information, advertising information, and other materials needed to provide services;
  • Billing, transaction, and payment-related information if you purchase services from us; and
  • Any other information you choose to provide.

Please do not submit Social Security numbers, financial account credentials, medical information, passwords, trade secrets, or other highly sensitive or confidential information through a public website form or the AI chatbot.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect information such as:

  • Internet Protocol address;
  • Browser type, operating system, device type, and device identifiers;
  • Approximate geographic location derived from your IP address;
  • Referring and exit pages;
  • Pages viewed, links clicked, buttons selected, and other Site interactions;
  • Date, time, duration, and frequency of visits;
  • Advertising identifiers, cookie identifiers, and similar online identifiers;
  • Information regarding how you arrived at the Site and whether you responded to an advertisement; and
  • Technical, security, diagnostic, and performance information.

This information may be collected through cookies, pixels, tags, scripts, software development kits, server logs, local storage, and similar technologies.

Information From Third Parties

We may receive information from third parties, including:

  • Advertising and analytics platforms;
  • Social media platforms;
  • Lead-generation providers;
  • Referral partners;
  • Publicly available sources;
  • Data enrichment and business-information providers;
  • Clients, vendors, and business partners; and
  • Other parties that direct you to us or help us provide our services.
  1. How We Use Personal Information

We may use personal information to:

  • Operate, maintain, secure, troubleshoot, and improve the Site;
  • Respond to questions, consultation requests, and other communications;
  • Provide proposals, marketing services, website services, advertising services, and related client support;
  • Personalize your experience and recommend relevant services;
  • Schedule meetings and manage business relationships;
  • Process transactions, invoices, and payments;
  • Communicate about projects, appointments, services, account matters, and administrative issues;
  • Send newsletters, marketing communications, or promotional messages where permitted by law;
  • Measure Site traffic, visitor activity, advertising performance, conversions, and campaign effectiveness;
  • Create and manage advertising audiences and deliver or measure interest-based advertising;
  • Analyze communications for quality assurance, training, documentation, workflow automation, service improvement, and security;
  • Develop new services, features, marketing strategies, and business insights;
  • Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity;
  • Protect our rights, property, clients, personnel, and users;
  • Enforce our agreements and policies;
  • Comply with applicable laws, regulations, legal processes, and governmental requests; and
  • Carry out another purpose disclosed when the information is collected or with your consent.

We may combine information collected through the Site with information obtained through other interactions or sources.

  1. Artificial Intelligence Chatbot and AI Processing

The Site includes an AI-powered chatbot that may be hosted or operated by one or more third-party technology providers. When you use the chatbot:

  • Your prompts, questions, contact details, and other information you enter may be transmitted to and processed by our chatbot, hosting, cloud, and artificial intelligence service providers;
  • Conversations may be logged, stored, reviewed, or analyzed for responding to inquiries, routing leads, quality assurance, training, security, documentation, service improvement, and system performance;
  • Authorized Top Jump Marketing personnel and service providers may review chatbot conversations;
  • The chatbot may generate automated responses that are incomplete, inaccurate, or inappropriate for your particular circumstances; and
  • Information you submit may be subject to the privacy and security practices of the technology providers involved in operating the chatbot.

Do not enter confidential client information, passwords, payment-card details, health information, Social Security numbers, or other sensitive personal information into the chatbot.

The chatbot is provided for general information and initial assistance. It does not provide legal, financial, medical, or other professional advice. We do not use the chatbot to make decisions that produce legal or similarly significant effects about individuals without appropriate human involvement where required by law.

  1. Cookies, Analytics, Pixels, and Advertising Technologies

We and third parties use cookies and similar technologies for the following purposes:

Essential and Functional Technologies

These technologies support basic Site operation, security, navigation, form functionality, chatbot functionality, preference storage, and other features.

Analytics Technologies

We use Google Analytics and may use other analytics providers to understand how visitors use the Site. These providers may collect information about your device, browser, IP address, Site activity, referring pages, and interactions. We use this information to evaluate Site performance, understand visitor behavior, and improve our marketing and services.

Advertising Technologies

We use the Meta Pixel, also known as the Facebook Pixel, and may use pixels, tags, or similar technologies from Google, Meta, LinkedIn, Microsoft, and other advertising providers.

These technologies may collect information about Site visits and actions, associate those activities with cookies or advertising identifiers, measure advertising conversions, help us create advertising audiences, and support personalized or interest-based advertising on other websites or platforms.

Embedded Content

The Site may include embedded tools and content provided by third parties, such as Google Maps, videos, social media features, forms, or the AI chatbot. These third parties may collect information when you load or interact with their content, even when you do not directly submit information to us.

Managing Your Choices

Depending on your location and our Site configuration, you may be able to manage non-essential cookies through a “Cookie Settings,” “Privacy Choices,” or similar link or consent tool on the Site.

You may also be able to:

  • Block or delete cookies through your browser settings;
  • Restrict advertising identifiers through your device settings;
  • Adjust advertising preferences through the applicable advertising platform;
  • Use available industry opt-out tools; or
  • Enable a legally recognized browser-based opt-out preference signal, such as Global Privacy Control.

We process recognized opt-out preference signals as required by applicable law. Browser settings may not control all pixels, tags, server-side technologies, or other tracking methods. Disabling certain technologies may affect Site functionality.

  1. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may provide information to companies that perform services for us, including providers of:

  • Website hosting and maintenance;
  • Cloud storage and computing;
  • AI, chatbot, and automation technology;
  • Analytics and reporting;
  • Advertising and campaign measurement;
  • Customer relationship management;
  • Contact forms and lead management;
  • Email and text-message communications;
  • Payment processing and invoicing;
  • Cybersecurity, fraud prevention, and technical support;
  • Data management and document storage; and
  • Professional, legal, accounting, insurance, and consulting services.

These providers may process personal information as necessary to perform services for us and as permitted by their agreements with us.

Advertising and Analytics Partners

We may disclose online activity, device information, cookie identifiers, advertising identifiers, and related information to analytics and advertising partners, including Google and Meta, for analytics, attribution, audience creation, advertising, and campaign measurement.

Some privacy laws may define certain advertising-related disclosures as a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged.

Clients and Business Partners

When appropriate, we may disclose information to a client, referral partner, vendor, subcontractor, platform, or other business partner in connection with a requested service, project, referral, or business relationship.

Legal, Safety, and Compliance Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, a subpoena, court order, warrant, or other legal process;
  • Respond to a government or regulatory request;
  • Investigate or prevent fraud, security incidents, or unlawful activity;
  • Enforce our agreements, policies, and rights;
  • Protect the safety, rights, or property of Top Jump Marketing, our clients, our users, or others; or
  • Establish, exercise, or defend legal claims.

Business Transactions

We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction.

Aggregated or Deidentified Information

We may use and disclose information that has been aggregated or deidentified so that it cannot reasonably be associated with an individual. We will not attempt to reidentify deidentified information except as permitted by law.

  1. Sale, Sharing, and Targeted Advertising

We do not sell personal information to third parties for money in the ordinary meaning of the word “sell.”

However, our use of advertising cookies, the Meta Pixel, and similar technologies may be considered a sale, sharing, or processing for targeted advertising under certain state privacy laws.

Where applicable, you may request to opt out of these activities by using the Site’s cookie or privacy-choice tool, enabling a recognized opt-out preference signal, or contacting us using the information below.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

  1. Communications and Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. Even after you unsubscribe from promotional communications, we may continue sending non-promotional messages concerning an active inquiry, project, transaction, account, or business relationship.

When you provide a telephone number, you authorize us to contact you regarding your inquiry, requested services, appointments, projects, and related matters, subject to applicable law and any consent you provide.

You may ask us to stop promotional text messages by replying “STOP,” where that functionality is available, or by contacting us. Message and data rates may apply.

  1. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy;
  • Respond to inquiries and maintain business relationships;
  • Provide services and complete projects;
  • Maintain business, tax, financial, and transaction records;
  • Resolve disputes and enforce agreements;
  • Meet legal, regulatory, insurance, and compliance obligations;
  • Protect against fraud and security threats; and
  • Establish, exercise, or defend legal claims.

Retention periods vary depending on the type of information, the nature of our relationship, applicable contractual requirements, and legal obligations. We may retain aggregated or deidentified information for a longer period.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, storage system, or security measure can be guaranteed to be completely secure. You provide information electronically at your own risk and are responsible for using appropriate precautions when communicating with us.

  1. Your Privacy Rights

Depending on where you reside and whether an applicable law applies to Top Jump Marketing, you may have the right to:

  • Confirm whether we process your personal information;
  • Request access to or a copy of your personal information;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information;
  • Obtain certain information in a portable format;
  • Opt out of the sale or sharing of personal information;
  • Opt out of targeted advertising;
  • Limit certain uses or disclosures of sensitive personal information;
  • Withdraw consent where processing is based on consent;
  • Appeal a decision concerning a privacy request; and
  • Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

These rights may be subject to exceptions and limitations under applicable law.

To submit a request, email info@topjumpmarketing.com with the subject line “Privacy Request,” or contact us using the information in Section 16.

Please describe the request and provide enough information for us to identify relevant records. We may take reasonable steps to verify your identity and authority before processing a request. We will use information submitted for verification only as permitted by law.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

  1. Additional Notice for California Residents

This section supplements the other provisions of this Privacy Policy for California residents.

Depending on your interactions with us, we may collect the following categories of personal information described under California law:

  • Identifiers, such as names, email addresses, telephone numbers, postal addresses, IP addresses, and online identifiers;
  • Personal information contained in customer or business records;
  • Commercial information, such as services requested, purchased, or considered;
  • Internet or other electronic network activity information;
  • Approximate geolocation information;
  • Professional or employment-related information;
  • Audio, electronic, visual, or similar information contained in communications;
  • Inferences regarding interests, preferences, or potential service needs; and
  • Sensitive personal information when voluntarily provided or reasonably necessary for a requested transaction or service.

We collect these categories from the sources and for the purposes described in this Privacy Policy. We may disclose them to service providers, contractors, advertising and analytics partners, clients, business partners, professional advisers, government authorities, and parties involved in business transactions as described above.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.

California residents may have rights to know, access, correct, or delete personal information and to opt out of the sale or sharing of personal information. Applicable law may also permit the use of an authorized agent and prohibit discriminatory treatment for exercising privacy rights.

  1. Third-Party Websites and Services

The Site may link to or integrate with third-party websites, applications, social networks, maps, platforms, and services. We do not control and are not responsible for the privacy, security, content, or practices of those third parties.

Your interactions with a third-party service are governed by that third party’s privacy policy and terms. We encourage you to review those policies before providing information or using the service.

  1. Children’s Privacy

The Site and our services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site.

If you believe a child has provided personal information to us, contact us so that we can investigate and take appropriate action.

  1. International Visitors

Top Jump Marketing is based in the United States. If you access the Site from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate.

Data-protection laws in those countries may differ from those in your country of residence.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, vendors, or legal obligations.

The “Last Updated” date at the top indicates when the policy was most recently revised. Material changes may also be communicated through the Site or by another appropriate method. Your continued use of the Site after an updated policy becomes effective is subject to the revised policy.

  1. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or our privacy practices may be submitted to:

Top Roof Marketing, LLC
DBA Top Jump Marketing
1130 E. Main St.
Ashland, Ohio 44805

Email: info@topjumpmarketing.com
Telephone: 419-359-5970